Any person who is aggrieved of mal-administration of any provincial Government Agency excluding Courts and provincial Assembly, can make a complaint on plain paper either in Urdu or English and can lodge the same in the Ombudsman Office either in person or through other means of communication. However, every complaint must be accompanied by a copy of computerized National Identity Card (CNIC) of the complainant and supported by an affidavit to the effect that:-
The complaint must bear the signature or thumb impression of the complainant and complete mailing address with Telephone or cell phone number if any. No anonymous or pseudonymous complaint is admissible.
Alongside this, no complaint which is late than six months from the day on which the aggrieved person had the knowledge of the matter alleged in the complaint will be entertained unless special circumstances exist necessitating investigation in a complaint which is time barred.
Findings in every complaint will be communicated to the complainant and the Agency on conclusion of the investigation and any person or agency aggrieved by an order of the Ombudsman, may make representation to the Governor within thirty days of the order.
(See sections 10 and 31 of the Khyber Pakhtunkhwa Provincial Ombudsman Act, 2010 and Regulations 3 and 18 of the Khyber Pakhtunkhwa Provincial Ombudsman Office (Registration, Investigation and disposal of complaints) Regulations, 2011).